FAQ’s

Dress Code

What is the dress code at Bangor-on-Dee Racecourse?

There is no dress code at Bangor-on-Dee Racecourse although many racegoers like to get dressed up for the occasion. Our number 1 advice for racegoers is to dress for the elements and keep an eye on the weather forecast leading up to the meeting. Bangor-on-Dee Racecourse, like most racecourses, has very little cover. Certain race days such as Ladies Day often see racegoers get dressed up much more glamorously than on usual meetings. If you are planning on dining in one of our hospitality facilities or restaurants, please note that denim and trainers aren’t permitted.

Payments

Which forms of payment do you accept?

We do not currently accept American Express or Diners Club cards however, all other major debit and credit cards and cash are accepted across the site as well as Apple Pay and other mobile payment services. We also have a cash machine on site in the Wynnstay Restaurant building (accessible to both restaurant diners and Paddock ticket holders). There is a fee to use the machine and a minimum withdrawal of £20 is required.

Do you accept credit cards at betting terminals?

Due to government legislation, credit cards cannot be used to place bets. Debit cards and cash can however and are widely accepted across our site.

Ticketing

Can I just turn up on the day or do I need to pre-book?

Racegoers are welcome to arrive on the day without a ticket and purchase one from one of the admission gates. This is subject to availability on the day. Racegoers should note however, that our admission prices to rise on the day and so it is cheaper to pre-book in advance.

I’m trying to book online, but the fixture has disappeared?

Pre-bookings online can only be made up until midnight (00:00am) the day before the race day. For example, if a race meeting is taking place on the 25th June, you can only pre-book tickets up until midnight on 24th June.

How do I receive my tickets?

All tickets at Bangor-on-Dee Racecourse are e-tickets. This means you will receive your tickets as an attachment to an email from us. You can either show this on your smartphone which our stewards will scan, or if you’d rather, you can print the e-ticket at home.

As a group, do we all need to arrive together?

No. Since all tickets at Bangor-on-Dee are e-tickets, you can arrive separately as each member of the group will have their own ticket. Please ensure each person attending has been given their e-ticket in advance before arranging to arrive individually.

What is the difference between hospitality and general admission?

Hospitality is a term which refers to racegoers who book into an enclosure where at least some of their food and drink is included. We have two restaurants on site which are hospitality enclosures – the Paddock Restaurant and Wynnstay Restaurant. We also have marquees and chalets open on certain race days. To enquire about hospitality bookings, please click here.

What does each enclosure offer?

To see what the Open Course and Paddock enclosure offer at Bangor-on-Dee Racecourse, please click here.

I haven’t received my e-tickets for hospitality?

Hospitality bookings are usually sent their e-tickets in the two weeks leading up to the event via email. Please keep checking your junk/spam folder as the email may have been moved there by your email provider. If you still do not have it, please get in touch with hospitality@chester-races.com at least 48 hours ahead of the race day.

I need a carer to accompany me, do they also need to pay?

If you do require a carer to accompany you on the day, we can offer them a Companion Pass which is free of charge. For more information on this, please contact mail@bangorondeeraces.co.uk.

Can I bring a child with me?

Absolutely. Children aged 17 and under are admitted free of charge into the Open Course and Paddock. You don’t need to pre-book a ticket for them, simply turn up on the day with a responsible, ticket holding adult.

What is your refund policy?

Bangor-on-Dee Racecourse do not offer refunds for racegoers unable to attend a race day. Please see our terms and conditions by clicking here for more information.

Where do I collect my Punter’s Package from?

Your racecard and food voucher can be collected from the Secretary’s office in the Paddock enclosure after you have been admitted into the gates.

Facilities

Will there be a cloakroom?

There is a cloakroom in the Paddock Restaurant and Wynnstay Restaurant for guests of these hospitality enclosures only. All other ticketholders will need to look after their belongings themselves for the day.

Do you have storage facilities?

No we do not have storage facilities for customers anywhere on site.

Is there WiFi?

Yes we have complimentary WiFi across our entire site for racegoers. No password or registration is required to gain access.

I’ve heard you block access to bookmaker websites via your WiFi, is this true?

No this is not true. Our WiFi systems do not block anyone from accessing betting sites that are independent.

Can I charge my phone anywhere?

Unfortunately, we do not have any facilities to charge customers electronic devices. Please ensure these are fully charged before you leave home or bring a portable power bank.

How much are racecards & where can I buy them?

Our racecards are £3 each and can be purchased from multiple stations in the Paddock and Open Course.

Do you sell merchandise?

We do not currently sell any branded merchandise.

Do you sell cigarettes?

No we do not sell any tobacco products anywhere on site.

Will food and drink be available?

There are a variety of food and drink outlets in the Paddock.

Can I buy hot drinks, soft drinks, non-alcoholic drinks, gluten free lager etc.?

Yes we are proud to cater to everyone’s tastes here at Bangor-on-Dee Racecourse. Our bars serve an incredibly wide range of drinks both alcoholic and non-alcoholic. We do ask however, that if you do require drinks such as gluten free beer etc., please email us at enquiries@chester-races.com to let us know. This will allow us to ensure we kept a plentiful stock on site. Please ask at the bar for more information on the day.

Can you put out an announcement over your PA system? It’s a special occasion.

Unfortunately our PA system is strictly for pre-planned commentary and emergency announcements and we cannot accommodate personal requests.

Do you host best-dressed competitions?

Yes we do! This is one of our favourite things to do on a race day. We communicate any upcoming competitions on our website, social media channels and via email ahead of race days.

Are dogs allowed at the racecourse?

Dogs are allowed on the Open Course provided they are on leads and are not taken anywhere near to the track. Only assistance dogs are permitted in the Paddock.

Do you allow ball games on the Open Course on race days?

Ball games are allowed in limited circumstances. Please speak to a steward when you arrive to clarify rules on the day.

Parking & Admission

Can we park on the racecourse on the day?

Yes. We provide free parking to all visitors to the racecourse.

Do you offer disabled car parking?

Yes. If you need disabled parking on a race day, please email mail@bangorondeeraces.co.uk ahead of time to reserve a space as these are limited.

Can I bring a picnic?

Yes but only on the Open Course. No food or drink is allowed in the Paddock.

Can I bring an umbrella?

Yes we encourage racegoers to check the forecast ahead of the day.

I have a complaint. Who do I speak to?

In the first instance, please speak to a member of staff on the day. As hard as we try, sometimes things do change and we slip up. We will always do our best to rectify this and go above and beyond for our racegoers. If we can’t help on the day or you’d like to take things further, please put your complaint in writing to mail@bangorondeeraces.co.uk.

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